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mobile phone insurance help

Can I trust Mobile Phone Insurance Direct.com?

Yes! Mobile Phone Insurance Direct.com is a specialist provider of mobile phone insurance policies direct to the consumer. The company is part of Pier Insurance Managed Services Ltd, Suite 7 Chalkwell Lawns, 648-656 London Road, Westcliff on Sea, Essex SS0 9HR, and is authorized and regulated by the Financial Services Authority. FSA registration no. 311798.

If you have any further questions, please contact us.

When will my cover start?

Your cover will begin as soon as your online payment transaction has been completed and you have received a confirmation email to this effect.

Is there a minimum and maximum period of cover?

The policy is a monthly renewable contract with no minimum/maximum period.

If I change my mind, can I cancel my policy?

You may cancel your policy at any time by contacting us on 01702 568075 or by emailing on enquiries@pierinsurance.com

How do I make a complaint?

Naturally, we pride ourselves on the quality of our service, and the products we offer. However, should you need to make a complaint, please write to The Scheme Administrator at Mobile Phone Insurance Direct, Suite 7 Chalkwell Lawns 648-656 London Road, Westcliff on Sea, Essex SS0 9HR or telephone 01702 568 075. Email enquiries@pierinsurance.com

What's not covered?

All claims are subject to a compulsory policy excess which can be found within your Terms & Conditions along with the relevant exclusions which are summarised within the Key Facts document or the main Terms & Conditions of Your policy.

How easy it is to make a claim?

We realise that being without your phone can be difficult enough without battling with long drawn-out insurance claims. We have tried to make our claims procedure one of the simplest in the business, but at the same time fulfilling our anti-fraud requirements.

To notify us of your claim, please call our dedicated Claims line on 01702 568075.

If I make a claim, when will I receive my replacement mobile phone?

We understand that speed is of the essence when you are without your phone. For that reason, our service standard is to have a replacement handset with you within 48 hours of a claim being approved.

Are there any models of mobile phone which are not covered?

Yes. All phones must be purchased new from a UK supplier within the last 6 months (from the policy start date). This must be supported by a valid proof of purchase document. Second hand /non genuine handsets or those purchased through online auction sites are not covered.

My phone does not appear on your list. Does this mean I cannot insure it?

No. Whilst every care is taken to ensure that our list is complete and up to date, the mobile phone market changes very often. Please contact us to give us the details of your phone, and we will confirm if it is a model we can cover.

I am covered by a Mobile Phone Insurance Direct.com policy but have just changed/upgraded my phone. How do I update my policy to cover the new phone?

Please call our Customer Support line on 01702 568075 with your policy number and the make, model and IMEI number of your new phone. We will then update your policy schedule.

Where are the terms and conditions for my mobile phone insurance policy?

These are available here.

My question has not been answered by the FAQ page. Is there someone at the end of the phone who I can ask?

Yes! Please call us on 01702 568075 or email us at enquiries@pierinsurance.com and we will be happy to help.

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