At the start of your policy cover, your device must be less than three years old and supported with valid proof of purchase from a UK VAT registered company. Your claim will be invalidated if your device exceeds the age limit or if you are unable to provide proof of purchase.
1. this cover provides unlimited replacements and repairs per device during each 12 month calendar period of your policy
2. details of any replacement of the device (IMEI/serial number) must be advised to us with proof of purchase in writing or by e-mail to us (support@mobilephoneinsurancedirect.com)
3. the device age must be less than thirty six months old at policy inception and supported with a valid proof of purchase from a UK VAT registered company
4. second hand or used devices cannot be covered under this policy, unless such have been purchased either directly from the manufacturer or from a UK VAT registered company
5. cover under this policy is subject to the payment of the premium by direct debit, credit card or PayPal and premiums being up to date other than during the cooling off period
6. you must be at least 18 years of age at the time of policy inception and a UK resident
7. any claim which would be covered under any other device insurance policy
8. if we replace your device the damaged item becomes ours. If it is returned or found you must notify us and send it to us if we ask you to
9. all other costs are specifically excluded that are directly or indirectly caused by the event which led to your claim unless specifically stated in this policy unless relating to airtime abuse for your device up to a maximum of £10,000
Applying to all sections of the policy, we will not pay for:
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