Login
Login
 MPID Mobile Insurance MPID Mobile Phone Insurance

Contact Mobile Phone Insurance Direct

Get quick answers with our chatbot! Just ask the MPID Virtual Agent your question below, or scroll down for other ways to get in touch with our team.

Alternatively you can contact a member of our friendly UK based call team on 01702 568070 during our office hours:

Monday – Fri: 9:00am – 5:00pm
*Excluding bank holidays and public holidays.

Mobile Phone Insurance Direct
Evolution House
New Garrison Road
Shoeburyness
Essex, SS3 9BF

If you need to get in touch, we’re here to help with clear, straightforward answers about your policy or a general question before you buy. You may also find it useful to read our key exclusions and conditions, which explains what is and isn’t covered in plain English, review the Insurance Product Information Document (IPID) for a concise summary of how the policy works, or see our fraud policy to understand how we protect customers and handle suspicious activity.

FAQs

You can start your mobile phone insurance claim by visiting our claims page and following the instructions.

Yes, if your cover includes loss or theft (as shown on your Schedule of Insurance). First, notify your network provider and make sure the device is blocked/blacklisted as soon as possible (within the required timescales). Then report the loss or theft to the police and obtain a crime reference number.

Once that’s done, submit your claim via our claims page or contact us for help. If you are abroad, you’ll also need to report it to the local authorities and obtain a police report to support your claim.

Your excess depends on your device and cover, and is set out in your documents. You can review the excess table in Policy Excesses.

You may cancel your policy at any time by visiting this page. It may be worth contacting us by dropping us a direct message or call to see if there's anything we can do to assist before you cancel.

Your insurance is arranged by Pier Insurance Managed Services Ltd and underwritten by Collinson Insurance (a trading name of Astrenska Insurance Limited). For the full wording, see Policy Terms & Conditions.

No. The policy covers the device, not the contents. Photos, apps, music and downloads should be backed up regularly to reduce the risk of data loss. For related limitations, see Key Exclusions and Conditions.

You will need to check your mobile phone insurance policy details, but we now provide cover for unlimited claims for loss, theft and damage during each 12-month calendar period of your policy.
See full FAQ