Need Assistance?

You can notify us of your mobile phone insurance claim by visiting our claims page.

Don’t panic – notify your network provider and let them know so you can have your mobile phone or tablet barred to protect your minutes. Then report the loss or theft to the police within 24 hours, and make sure to obtain the crime reference number. Finally, get in touch with us either by completing the online claim form or by emailing here.

If you are abroad, don’t forget to inform the local authorities – you will need to obtain a Police Report to support your claim.

Your excess can be found in your Policy Excess documents.

You may cancel your policy at any time by visiting this page. It may be worth contacting us by dropping us a direct message or call to see if there's anything we can do to assist before you cancel.

The insurance is arranged by Pier Insurance Managed Services Limited.

Mobile Phone Insurance Direct insurance will only cover your mobile phone or gadget, not the contents. Your pictures, apps, music and downloads should be backed up regularly by the owner to ensure minimal data loss if the device is lost, damaged or stolen.

You will need to check your mobile phone insurance policy details, but we now provide cover for unlimited claims for loss, theft and damage during each 12-month calendar period of your policy.