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 MPID Mobile Insurance MPID Mobile Phone Insurance

Our Fraud Policy

If a claim is presented under this insurance with the intention of being misleading or fraudulent and/or is supported with false documents your policy will become void from inception and your rights to any benefit under this insurance will end immediately.

Additionally; if we identify fraudulent activity we reserve the right to cancel any policy you have with us and record your details against our records for fraud prevention purposes.

We also reserve the right to provide your details to fraud prevention agencies as well as Law enforcement agencies as appropriate.

In the interest of our Customers we are a member of the Telecommunications UK Fraud Forum and validate all claims against Police, Mobile Operators and other UK monitoring systems through various claims validation platforms which are then further validated by Recyclers operating under the Mobile Phone Recyclers Charter.

FAQs

Our Fraud Policy explains what we class as fraudulent activity, what could invalidate a claim, and how we work with fraud prevention agencies. You can read it in full here: Fraud Policy.

No. Non-genuine (counterfeit) devices are not covered. Refurbished devices can be covered where they are genuine and supported by a manufacturer warranty or valid proof of purchase (depending on how they were bought). If you’re unsure, check Key Exclusions and Conditions or contact us.

Yes, as long as the purchase meets the policy requirements (for example, bought from a UK VAT registered business or direct from the manufacturer, with valid proof of purchase) and the phone is within the age limits. If you want to double check before you buy cover, see Policy Terms & Conditions or get in touch.

Yes as long as the company is VAT registered we can insure your gadget, other conditions may apply such as age.

Acceptable proof of mobile phone ownership includes a till receipt or documentation from any online purchase or from your network provider. We may decline your claim if you do not have any proof of ownership.

Acceptable proof of ownership includes a till receipt or documentation from any online purchase or from your network provider. We may decline your claim if you do not have any proof of ownership.
See full FAQ

If you’re reading our Fraud Policy, you’re probably looking for the simple version of how we spot and handle suspicious activity without making genuine customers jump through hoops. If you ever need to make a claim, our claims information page explains the steps and what evidence we may ask for, and if anything is unclear you can reach us via contact us. For a quick, standard overview of what the policy is designed to cover, you can also check the Insurance Product Information Document (IPID), and if you want the key detail that often affects decisions, take a look at our key exclusions and conditions and policy excesses so you can compare what’s covered and what’s not before you commit.