Policy Excesses
Once your claim has been approved, you will need to pay the appropriate policy excess so that we can progress with either the repair or replacement of your device.
You will be responsible for a compulsory excess on each and every claim:
Accidental Damage and Breakdown | Liquid Damage | Theft Claims | Loss Claims | |
Phones iPhone 13 Pro Max iPhone 12 Pro Max iPhone 11 Pro Max Samsung Galaxy S21 Ultra Samsung Galaxy S20 Ultra 128GB 512GB Samsung Galaxy Note 20 Ultra 5G Samsung Galaxy S10+ 1TB Samsung Galaxy Note 10+ 256GB 512GB Samsung Galaxy Z Flip Samsung Galaxy Z Fold Tablets iPad Pro 11/12.9″ 512GB 1TB 2TB | £120 | £120 | £175 | £175 |
Phones iPhone 13 Pro iPhone 12 Pro iPhone 11 Pro iPhone X iPhone Xs/Xs Max Samsung Galaxy S10+ 512GB Samsung Galaxy S10 5G Huawei P30 Pro 8GB 512GB Sony Xperia 1 5G Tablets iPad Pro 11/12.9″ 256GB | £100 | £100 | £125 | £125 |
Phones iPhone 13 iPhone 12 iPhone 11 iPhone Xr Samsung Galaxy S21+ 128GB 256GB Samsung Galaxy S20 Samsung Galaxy S20/S20+ 5G Samsung Galaxy S20 FE Samsung Galaxy S21 FE Samsung Galaxy Note 20 4G/5G Samsung Galaxy S10+ 128GB Samsung Galaxy Note 10 256GB 512GB Samsung Galaxy Note 10 Lite Huawei P40 Pro Huawei P30 Pro 8GB 128GB Huawei Mate 20 X 5G Huawei Mate 20 Pro Google Pixel 4 XL Sony Xperia 1 Tablets iPad Pro 11/12.9″ 128GB | £100 | £100 | £100 | £100 |
Phones iPhone 13 Mini iPhone 12 Mini iPhone SE 2020 256GB iPhone 8/8+ Samsung Galaxy S21 128GB 256GB Samsung Galaxy S10/S10e Samsung Galaxy S9/S9+ Samsung Galaxy Note 9 Samsung Galaxy A51/A71 128GB Huawei P40 Google Pixel 4 Tablets Samsung Galaxy Tab S7 11″ Wi-Fi + LTE Samsung Galaxy Tab S7+ 12.4″ Wi-Fi + 5G All Smartwatches | £65 | £65 | £80 | £80 |
| All other Devices | £40 | £50 | £75 | £75 |
*Additional claim excess – for any claim made within the first 30 days of inception of your policy there will be an additional excess of £40 for all accidental damage and liquid damage claims and £60 for every loss or theft claim.
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